Inquiry / Contact
The most frequently asked questions are summarized below.
Please refer to this page before filling out the inquiry form. Your issue may already have been resolved here.
Frequently Asked Questions (FAQ)
Yes. The Games had been postponed for the second time.
The new dates after the postponement is currently under discussion with the International Masters Games Association (IMGA). We will make an announcement on our Games website, as soon as the dates are decided.
The new dates after the postponement is currently under discussion with the International Masters Games Association (IMGA). We will make an announcement on our Games website, as soon as the dates are decided.
We are planning to make refunds through the bank transfer.
We will send the URL of refund form to the e-mail address registered as the log-in ID of the entry system.
We will send the URL of refund form to the e-mail address registered as the log-in ID of the entry system.
If you have returned the form including the necessary information for the refund process by 4th February, we are aiming to complete the refund process by the end of March 2022.
In case you return the form after 5th February, we will process your refund accordingly.
In addition, please note that if there is a deficiency in identity verification or bank information, it may take longer time to confirm once again.
In case you return the form after 5th February, we will process your refund accordingly.
In addition, please note that if there is a deficiency in identity verification or bank information, it may take longer time to confirm once again.
Precautions
- ・The contents of your inquiry and the personal information you entered will be used to respond to questions and inquiries, as well as for providing information. These will not be disclosed or provided to third parties without consent or valid reason.
- ・It may take some time for us to reply depending on the content of your inquiry or question. Please note that we may not respond if we deem it not appropriate to do so.